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Frequently Asked Questions

  • Q1:Why choose Bitbz?

    A:Bitbz is an easy-to-use web wallet that will simply the bitcoin transaction since it is highly concentrating on how to instantly and safely sending bitcoins.

  • Q2:How can I send Bitcoin on Bitbz?

    A:Click the Send button at the top of the site. You can choose to send bitcoins to user's email or wallet address. Plz be sure the the amount you would like to send is correct in case of any unnecessary losses.

  • Q3:How can I receive Bitcoin on Bitbz?

    A:Provide your bitcoin or email address to someone directly, then the amount of bitcoin will be added to your balance after at least 3 network confirmations. Also, the system allow the sender to scan your QR code.

  • Q4:Why is my transaction 'Pending'?

    A:Incoming transactions show up in your account almost instantly (within a few seconds) but will show as 'Pending' until there have been at least three network confirmations.
    Once a transaction is verified, it will show Complete in green. It means the transaction cannot be reversed and that the funds can be withdrawn.
    Occasionally, transactions are not accepted by the rest of the network and therefore are never considered to be 'confirmed'.
    Common reasons for unconfirmed transactions:
    ①Sending a very small amount with insufficient fees
    ②A double-spend of the same coins
    ③Trying to spend unconfirmed coins
    ④The network is experiencing high volume

  • Q5:What is mining fee?

    A:Mining fee is paid to the miners who process the transactions and secure the respective network. Bitbz does not pay the network mining fee on behalf of customers for outgoing digital currency transactions.

  • Q6:How can I get funds back if I send funds to the wrong address.?

    A:①Sent to email address
    Please contact us if such a situation occurs. Bitcoins sent via email that has not been claimed by the recipient will be returned to the sender.
    ②Sent to bitcoin address
    transactions can neither be cancelled nor reversed once sent because of the irreversible nature of digital currency protocols. You should double-check that the address you are sending to exactly matches the address of the recipient before sending.

  • Q7:Why can't I see some of my transactions in the blockchain?

    A:You can view transactions in the public blockchain which records and verifies the legitimacy of transactions in most cases. However, you won't find the off-chain transactions in the blockchain when transferring via initial emails since these transactions.

  • Q8:How can I delete a wallet address?

    A:Deleting addresses from any wallet is highly discouraged since any funds sent to an address which has had its private key deleted will be lost forever. You are able to generate a new address each time you receive funds to protect your future transactions from being tracked.

  • Q9:Can I buy or sell bitcoins on Bitbz.com?

    A:Now Bitbz do not provide the services of buying or selling bitcoins. Users can serch for some bitcoin exchages to buy bitcoins or exchange bitcoins to your local currency.

  • Q10:How to secure my funds?

    A:Firstly, it's important to never give out your password to anyone else. Then, the second factor authentication (2FA) will confirm a user's claimed identity to some extent. We will encrypt all data and take all actions to prevent hacker attacks.

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